MMWA Complaint Form - Automotive Oil Change Association

MMWA Complaint Form

Contact Name *
Company Name of Automotive Service Provider *
Email Address *
Date of Customer Service *
Vehicle Year *
Vehicle Make *
Vehicle Model *
VIN # *
Upload receipts, emails and/or other documentation here.
Approximate customer/aftermarket service professional costs incurred *
Automaker *
Dealer Name/City/State *
Dealership denied warranty coverage for repair or maintenance because customer did not use: *	Automaker-brand oil filter; Automaker-brand engine oil; Automaker-brand transmission fluid; Other Dealership-brand parts or fluids and/or Dealership service department for maintenance and repairs.
If you selected Other, please describe here
Dealership attributed source of warranty denial authority to:	Factory warranty; Technical Service Bulletin; Customer’s failure to adhere to Owner’s Manual service intervals; Customer’s failure to adhere to other Owner’s Manual maintenance requirements; and/or Automaker Parts Quality Assurance Program requirements.
If you selected Technical Service Bulletin, enter the number here:
Upload the Technical Service Bulletin here:
MiscellanousChoose all that apply.	Dealership installed different maintenance product than recommended in owner’s manual; Dealership that refused warranty on a repair due to prior use of non-automaker parts; Dealership held vehicle for length of time allegedly because of lack of access to replacement part
Please provide any other information you feel is necessary

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